Delivery

How are shipping charges determined?
Shipping charges are determined by the size and weight of the package and the destination. Appropriate weight is given for pottery pieces. Paintings are priced per size. Trivets are priced on quantity. Shipping for the Continental USA is already calculated and will populate during checkout. Overseas delivery charges will be determined on an individual basis. 

Is shipping insurance available?
Yes. We highly recommend purchasing it. Shipping insurance is a flat rate of $6.

When will I get my artwork?
We will prepare your artwork for shipping in 3-5 days from purchase. The shipping time depends on your location, but can be estimated as follows:

• USA: 5-8 business days once it leaves South Carolina. Shipping may be delayed due to the COVID-19 Pandemic.

Where will my order ship from?
It will be shipped from South Carolina, USA via FedEx or USPS.

My order should be here by now, but I still don't have it. What should I do?
Shipping may be delayed due to the COVID-19 Pandemic. Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address.
• Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise- If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be! If the shipping address was correct, and the package wasn’t left at your neighbor’s, get in touch with us at cstarrellis@bellsouth.net with your order number.

 

ORDERS

What art materials are used?
Pottery Pieces: I use low – fire Earthenware clay – most often white or brown. All clay pieces are fired twice using high quality glaze. Clay pieces are dishwasher safe.
Paintings: Unless otherwise stated, paintings are created with acrylic paint and are painted on a stretched canvas. They are either back-stapled or side-stapled and painted on the sides. You do not have to frame your painting but can do so easily. All are treated with a coating of clear varnish to protect the painting from sun damage and environmental dirt.

Will my painting be ready to hang?
Paintings will have a wire across the back and will be ready to hang as is. Frames are not included unless stated otherwise.

Can I put the clay pieces in the dishwasher?
Clay pieces are dishwasher safe and can be used in the microwave. If using in the oven do not preheat the oven, it may damage the piece due to the temperature shock. Trivets have a felt backing and are best hand-washed.

How do I track my order?
FedEx supplies a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at cstarrellis@bellsouth.net.

My package arrived damaged, what should I do?
We’re so sorry if damage occurred in shipping. To help us resolve this for you quickly, please email us at cstarrellis@bellsouth.net, within a week’s time with photos of the damage, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! If you chose shipping insurance and need to file a claim, we will help you with the claim.

What's your return policy?
We don’t offer returns or exchanges, but if there’s something wrong with your order please let us know.

Do you offer refunds?
Refunds are only offered to patrons that receive the wrong items. Damaged items will be filed as an insurance claim with FedEx for a refund. We package items securely to prevent damage but sometimes damage does occur. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.

Why Do I Want To Own A C.A.Starr Original?

There are no prints of these paintings. You are the only person to own this painting or pottery piece. It is uniquely yours. I offer original pieces of art. This is not what you buy in the mass market. These artworks are created by one individual that simply loves to create and share. Whether you are an art collector or just want to bring joy to your home, an original C.A. Starr is well worth the investment.